Troubleshooting File Uploads

If you're experiencing issues with file uploads, this article will provide solutions to common problems. Follow these troubleshooting steps to resolve your issues quickly and effectively.

1. Slow Upload Speeds

If your uploads are slow, consider the following steps:

• Check Your Internet Connection: Ensure you have a stable and fast internet connection. Use a speed test tool to verify your upload speed.
• Upload During Off-Peak Hours: Try uploading files during times when fewer users are online, as peak hours can slow down speeds.

2. Errors During Upload

If you encounter errors while uploading, follow these steps:

• Supported File Types: Ensure that the file type you are trying to upload is supported. Commonly supported types include images, videos, and documents. Avoid executable files for security reasons.
• File Size Limit: Check the file size against your upload limits. If your file exceeds the maximum size (e.g., 2GB), it will not upload. Try compressing the file or splitting it into smaller parts.
• Browser Compatibility: If issues persist, try using a different web browser. Some browsers may have compatibility issues.
• Clear Cache and Cookies: Clearing your browser's cache and cookies can resolve unexpected behavior.
• Disable Browser Extensions: Temporarily disable any extensions that may interfere with uploads and retry.

3. Missing Files

If files are missing after an upload:

• Check Upload History: Verify your account's upload history to see if the files are listed there. If they are not visible:
• Contact Support: Reach out to our support team for further assistance. Provide them with details of the missing files for quicker resolution.

4. Rate Limit Exceeded Error

If you see a